Quick Answer: What Are Two Features Of Knowledge Salesforce?

What are the 4 types of knowledge?

According to Krathwohl (2002), knowledge can be categorized into four types: (1) factual knowledge, (2) conceptual knowledge, (3) procedural knowledge, and (4) metacognitive knowledge..

How does suggested articles work in Salesforce?

Suggested articles help knowledge base users solve cases quickly. When a new case is saved, the search engine automatically looks for articles that have keywords in common with the admin-selected case fields.

What is public knowledge base salesforce?

By: Manjusha S. Salesforce Knowledge base is an effective knowledge management system that helps solve issues or answer questions of external customers as well as internal employees, by using articles. In the same way, public knowledge base helps the guest users to find the related articles through the community sites.

What are the two features of knowledge?

Several characteristics of knowledge have been described:Knowledge is contextual and it can be re-used.Benefits of knowledge obtained only if it is applied.The values of knowledge may change over time.Knowledge has to be renewed or maintained.It can be difficult to transfer, capture and distribute knowledge.More items…

What are the features of Salesforce knowledge?

Main features of Salesforce Knowledge are:Content lifecycle management.APIs.Publication & translation approval.Knowledge One widget.Article rating system.Data categories for specific audience.Customization.Knowledge article tagging.More items…

What are the criteria of knowledge?

The knowledge criteria examined are truth, proper justification, reliability, consistency, and coherence. There is a hierarchy among these criteria. We will show that beliefs, depending on the type they belong to, become knowledge by applying different subsets of these criteria.

What are four properties of knowledge representation technique?

A good knowledge representation system must possess the following properties.Representational Accuracy: … Inferential Adequacy: … Inferential Efficiency: … Acquisitional efficiency- The ability to acquire the new knowledge easily using automatic methods.

What is Salesforce lightning knowledge?

Lightning Knowledge gives you a high-powered yet streamlined way to manage your knowledge base. With Lightning Knowledge, you get the benefits of standard objects that work like other objects in Salesforce. … Note Enabling Lightning Knowledge changes your org’s data model to use record types rather than article types.

What are two benefits of using data categories with Salesforce knowledge?

What are two benefits of using data categories with salesforce knowledgeClassification of articles. Salesforce Knowledge uses data categories to classify articles and make them easier to search. … Visibility of the articles. … Recommendations in the knowledge widget.

What are the properties of knowledge?

A good knowledge representation system must have properties such as: Representational Accuracy: It should represent all kinds of required knowledge. Inferential Adequacy: It should be able to manipulate the representational structures to produce new knowledge corresponding to the existing structure.

What is the difference between Salesforce Knowledge and solutions?

Here are some differences between Knowledge and Solutions: Knowledge requires feature licenses, meaning that it costs more money per user, whereas Solutions come free out of the box. Knowledge gives you the capability to segment through articles and data categories.

What is Article type in Salesforce?

000339395. Description. Article Types are like Record Types for Salesforce Classic Knowledge. They are custom templates that can provide a different look-and-feel for the published article as well different types of information, visibility and edit rights. Default article types include FAQs, Offers, and How-To’s.

What is knowledge and its types?

There are two kinds of knowledge. One is explicit knowledge, which can be expressed in words and numbers and shared in the form of data, scientific formulae, product specifications, manuals, universal principles, and so forth. … They view knowledge as being primarily tacit, something not easily visible and expressible.

How does Salesforce Knowledge search work?

Salesforce Knowledge search uses the same custom search algorithms that are available throughout Salesforce, which include mechanisms such as tokenization, lemmatization, and stopword lists, to return relevant search results. When searching articles from a case, by default, only the case title is used in the search.

What are the types of knowledge?

13 Types Of Knowledge based on the Source of Knowledge1) Posteriori knowledge :2) Priori knowledge :3) Dispersed knowledge :4) Domain knowledge :5) Empirical knowledge :6) Encoded knowledge :7) Explicit knowledge :8) Known unknowns :More items…•

What are the 3 types of knowledge?

Piaget proposes three types of knowledge: physical, logical mathematical, and social knowledge.

How do I find Salesforce Knowledge articles?

Required EditionsSelect Knowledge in the dropdown list next to the global search box. … Optionally, click Advanced Search to pre-filter your results by language, publishing status, validation status, record type, or data category group. … Enter your search terms. … Press Enter to run the search.

What is knowledge Salesforce?

Your Salesforce Knowledge base is built from knowledge articles, which are documents of information. Articles can include information on process, like how to reset your product to its defaults, or frequently asked questions, like how much storage your product supports.

What is the meaning of knowledge?

Knowledge is a familiarity, awareness, or understanding of someone or something, such as facts (propositional knowledge), skills (procedural knowledge), or objects (acquaintance knowledge). … The philosophical study of knowledge is called epistemology.

How do I access Salesforce knowledge?

To enable Salesforce Knowledge, from Setup, enter Knowledge in the Quick Find box, then select Knowledge Settings. Confirm that you want to enable Salesforce Knowledge and click Enable Knowledge. If your org doesn’t have an article type, a default article type is created.